The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and a second email when your order has been sent from our warehouse. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
We do not ship to PO Boxes and our couriers deliver between 9am and 5pm local time, so we strongly advise that you have your order delivered to a work or home address where someone will be able to sign for your parcel.
At this stage we do not deliver any orders outside of Australia.
Orders with non-bulky items under 5kg
Orders containing non-bulky items under 5kg are delivered via Toll Priority satchel.
Up to 1kg
Orders over 3kg or orders with bulky items under 3kg
Orders over 3kg and orders containing bulky items are delivered via Toll IPEC. Pricing will vary depending on the weight of your parcel as well as your location within Australia.
The delivery fee for your order will be calculated and displayed under your order details at checkout prior to entering your payment details.
FREE Clinic Delivery
You may elect to have your parcel delivered to the veterinary clinic at no additional charge. You will then need to pick up your parcel from the veterinary clinic.
If you wish to pick up your parcel, you will need to register an account with our website or log in with your existing account before you place an order. Registration is free and only takes a few minutes.
Free delivery can be arranged to the following locations:
- Alderley Enoggera Veterinary Practice - 127 Alderley Ave, Alderley QLD 4051
- Aspley Veterinary Practice - 758 Zillmere Rd, Aspley QLD 4034
- Chelmer Graceville Veterinary Practice - 335 Honour Ave, Graceville QLD 4075
- Clontarf Veterinary Practice - Shop 7, 9 Elizabeth Ave, Clontarf QLD 4019
- Deagon Sandgate Veterinary Practice - 80 Board St, Deagon QLD 4017
- Mitchelton Veterinary Practice - 11 Blackwood St, Mitchelton QLD 4053
- North Lakes Veterinary Hospital - 1 Endeavour Blvd, North Lakes QLD 4509
Registering an account for free delivery
- Add the products you want to buy to your shopping cart.
- Press the green "Check Out" button to start the checkout process.
- Press the green "Next step: Delivery & Contact Details" button and a login box should pop up.
- Press the "Register" button.
- Enter your details and press the Register button, making sure to remember the username and password you used.
The login box should then close and you will be automatically logged in to your account. You can then enter your details and pay for your order on the next screens.
Next time you wish to order, you can simply log in using your username and password instead of having to register.