All of our home delivery orders are sent by Australia Post, giving you a wide range of delivery and collection options including Safe Drop. You can manage your delivery preferences by creating a MyPost account at the Australia Post website.
The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and being processed by our supplier. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
All of our prices and delivery fees are GST inclusive and we do not deliver any orders outside of Australia. We are not able to take orders over the phone or via email.
FREE Click and Collect at Vetwell practices
You may elect to have your parcel delivered to your local Vetwell practice at no additional charge. You will then need to pick up your parcel from your selected practice during opening hours. Our staff at the practice will notify you by SMS or email when your parcel is ready to be picked up.
Note: depending on our supplier’s stock levels, some products may not be eligible for Click and Collect. If a product in your order cannot be picked up, you will only be able to choose home delivery at the checkout.
Free delivery can be arranged to the following locations. Please refer to our website for opening hours.
- Alderley Enoggera Veterinary Practice – 127 Alderley Ave, Alderley QLD 4051
- Aspley Veterinary Practice – 758 Zillmere Rd, Aspley QLD 4034
- Chelmer Graceville Veterinary Practice – 335 Honour Ave, Graceville QLD 4075
- Clontarf Veterinary Practice – Shop 7, 9 Elizabeth Ave, Clontarf QLD 4019
- Deagon Sandgate Veterinary Practice – 80 Board St, Deagon QLD 4017
- Mitchelton Veterinary Practice – 11 Blackwood St, Mitchelton QLD 4053
- North Lakes Veterinary Hospital – 1 Endeavour Blvd, North Lakes QLD 4509
If you wish to pick up your parcel, choose the Pick Up from My Vet delivery option and your preferred practice at the checkout.